Next Day Delivery
All orders will be processed the same working day if placed before 17:00pm (Monday to
Friday). Any orders placed after this time will be processed on the next working day.
Next day delivery is subject to items being available in stock at the time of purchase. All
furniture items must be placed by 15:00pm to qualify for next day delivery, any orders placed
after this time will be delivered within 48hrs, excluding furniture installations and made to
order items. All orders totals below £30.00 EX VAT will be subject to £3.50 +VAT
All deliveries will be made between 8:00am and 18:00pm Monday to Friday, excluding
public holidays and weekends.
All deliveries must be signed for and any visible parcel damage or parcel shortages reported
to the driver and noted on the delivery note. If no-one is available to accept the delivery, we
will endeavour to re-attempt the delivery on another day.
Please note, furniture deliveries will have a pre-arranged delivery day, should this delivery
fail due no-one being available, re-attempts will be at the courier’s discretion and from time
to time, they may return the items to us following the first failed delivery attempt. We
therefore reserve the right to charge additional delivery costs should this arise.
Next day delivery is available to UK mainland. Delivery to the Ireland, Channel Islands,
Scottish Islands, Isles of Scilly and Isle of Man are not a guaranteed next day service. We
will advise delivery at time of order, but is normally delivered within 72hrs to these locations.
All furniture items must be placed by 4pm for next day delivery - deliveries will be delivered
on the next working day between 9am and 5:30pm.
Furniture & Large Printer Deliveries
As standard, furniture and palletised items will be delivered at the kerb-side, however some courier drivers will deliver to a room of choice if assistance is available – this is at the courier’s discretion and usually due to insurance purposes for manual lifting. If you do have any specific delivery requirements for these items, please advise us at the point of order and we will aim to accommodate where possible.
We also offer a full installation packages on a day of choice for a small additional cost, all packaging will be removed, furniture built or printer configured. Our courier will call ahead of the install day to ensure it’s convenient to enter your premises at the agreed time.
Picking Errors & Additional Items
From time to time, we get things wrong! Any incorrect, shortage or additional items must be
reported within 48hrs of receipt of the delivery. We reserve the right to refuse any claims
made after this time. All picking errors, short deliveries and additional item deliveries will be
rectified immediately at no additional cost. Any incorrect items or additional items must be
returned unopened and in resalable condition.
Should you receive any goods that are faulty or not working as they should, please contact us and we will provide an RMA and replace at no additional cost.