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TONER GRAPHICS LTD
HAYBARN STUDIOS, HULLBRIDGE ROAD
RAYLEIGH
SS6 9QG
GB
Tel
01268 780077
Fax
01268 780177
Email
sales@tonergraphics.co.uk
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How to Open an Account
Important Notes
Our terms are 30-days from invoice date. At our discretion, we will offer net monthly terms with payment required physically in our hands by the last working day of each month.
Please post your cheque or make the BACs payment 3-days before the due date to ensure we receive payment on time.
Late payment will place your credit limit at risk.
If your company has been trading for less than 12-months
or if you have been finding it difficult to obtain the
credit facilities you need to cover your requirements,
we can offer a Cash with Order Account with regular
reviews moving towards a Credit Account.
For Cash-with-Order customers:
Payment can be debit or credit card via our securewebstore, cheque, telegraphic transfer, CHAPs, or BACs.
BACs take approximately three working days to arrive at Toner Graphics. The order would be accepted upon receipt of cleared funds.
CHAPs or Telegraphic Transfer takes approximately 24-hours to arrive at Toner Graphics. The order would be accepted upon receipt of cleared funds.
The order is accepted upon clearance of the cheque and this normally takes at least 5-working days.
Toner Graphics requires proof of address (a utility bill) and a blank copy of company cheque, before accepting payment by debit or credit card from non corporate customers.
Toner Graphics will transport goods direct to the company's address and to a different address, subject to further verification.
Toner Graphics also accepts funds placed on Account to allow immediate shipment.
Applying for an Account
Please follow the steps below:
1. Please read our Terms and Conditions. Complete the application form. You may select a Cash-with-Order Account or a Credit Account.
Buying Online
1. Please wait 24-hours after your account has been set-up before trying to register.
2. Please complete the section marked "User
Registration".
3. Click on the button marked "Submit".
4. We will email to you the user id and password. You can use the online system once you receive your user id and password.
If you have any questions about buying online please
contact the Web Team on
01268 780077 or email info@tonergraphics.co.uk.
If your question is about credit then please contact Credit Control.
Toner Graphics Ltd - Credit Limit Frequently Asked Questions
Q: Why is there no credit limit increase for the first four months of trading?
A: As you will appreciate, you are
either a newly formed business, yet to publish your
first fiscal years trading results or your current financial
rating is insufficient to justify insurance of your
debt. For this reason and while we are prepared to take
an initial risk to assist you, we need to gain experience
of your ability to pay in accordance with our settlement
terms. Once this trial period is satisfactorily completed
we will accelerate your credit limit.
Q: The postal service is unreliable so what
if I send the cheque first class and it doesn't arrive
on time, will I be penalised for this?
A: We understand you concerns and would suggest you send the cheque, allowing three days for it to arrive on time. It is essential if your credit facility is to remain unaffected that you ensure the cheque is posted in time. If your due balance is more than £8k we will be prepared to courier collect your cheque on the penultimate working day of each month. If the courier lets us both down and the payment arrives late you will not be held responsible.
Q: Can I pay by direct debit?
A: Many of our customers have asked us this question and as a result we will be introducing this process in the near future at which point we will advise our customers.
Q: What happens when I have an invoice query?
A: We do not expect you to pay the queried portion of the invoice(s) until the query is resolved. We do however expect you to pay the non-queried portion of the debt. You must also notify us of the query within 14 days of the invoice date. If you fail to notify us of the specific query details within this 14-day timescale, you will be required to pay the whole invoice value. We will then issue the credit note, if valid once the query has been resolved.
Q: Will I be able to reinstate the reduced portion of the credit limit?
A: Yes you will. This, after the next months payment is received but only if payment is received on or before the due date and the value is not less than 33% of the previous late payment value.
Q: Can I increase my credit limit beyond the £50k max shown above?
A: Yes, by providing Toner Graphics Ltd with a set of either your latest audited or certified accounts and/or your latest management accounts for review depending on availability. An increased credit limit will be given, subject to these accounts justifying such an increase.
Q: What if we find ourselves with a substantial order, far in excess of your credit limit programme? Will you be able to help?
A: Yes, see above.
Q: Are there any other conditions under which I may be bound?
A: Yes but these are in Toner Graphics Ltd standard terms and conditions of trade, when applying for an account facility. These may be reviewed on our website prior to applying for a credit facility.
NB: Please be aware that the above risk is taken subject to status and may be withdrawn at any time on the basis of financial concern such as potential statutory demands or winding up petitions, legal actions etc. |
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